Quickly find and reply to unread messages regardless of which guest account they came from.
You will be able to navigate efficiently between reservations and find with a simple search any message that you want to respond to. Is your team growing? Invite the team members who are responsible for guest communication to help you with inquiries.
In just a few clicks, you can set up templates that will help you to automate up to 70% of your daily communication. Your guests expect prompt replies to questions and queries, and the speed of your responses will directly impact your listings’ rankings.
Are you short of time to prepare specially tailored answers to each guest inquiry? With this feature, you can prepare your check-in/checkout instructions and other important standard messages that you plan to send regularly to guests, and convert them to template form. It’s as simple as that. This will increase your popularity among short-term rental guests and support your SEO results!
Would you like to keep guests informed at every stage of the reservation process? With our vacation rental software, you can create automated guest messages that will be triggered on preset dates/times. These triggers can be adjusted to send a specific message to a guest at check-in, during the stay, or on checking out. Keep your guests happy and informed at every stage and take your vacation rental management business to new heights.
With smart predefined template elements, you can tailor your guest communication for each vacation property that you manage. Compile check-in instructions for each vacation rental, incorporate specific information relating to a listing, such as an address or a specific checkout time, within your smart message template. Set the style and tone of your message depending on the property that you are making available to guests. Personalization is key to be successful in hospitality. This feature enables great flexibility!