Native Smart Messaging

Make your communication with guests flawless and automate your vacation rental management with powerful smart messaging.
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Single Inbox
With iGMS vacation rental software’s Single Inbox feature, all your guests' dialogs from Airbnb and Vrbo/HomeAway family accounts are organized into a single feed.

Quickly find and reply to unread messages regardless of which guest account they came from.
You will be able to navigate efficiently between reservations and find with a simple search any message that you want to respond to. Is your team growing? Invite the team members who are responsible for guest communication to help you with inquiries.

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Organize Your Common Responses
Prepare your check-in instructions by converting your most used responses into templates.

In just a few clicks, you can set up templates that will help you to automate up to 70% of your daily communication. Your guests expect prompt replies to questions and queries, and the speed of your responses will directly impact your listings’ rankings.

Are you short of time to prepare specially tailored answers to each guest inquiry? With this feature, you can prepare your check-in/checkout instructions and other important standard messages that you plan to send regularly to guests, and convert them to template form. It’s as simple as that. This will increase your popularity among short-term rental guests and support your SEO results!

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Automated triggered messaging
Automate your messaging to schedule your tailored responses

Would you like to keep guests informed at every stage of the reservation process? With our vacation rental software, you can create automated guest messages that will be triggered on preset dates/times. These triggers can be adjusted to send a specific message to a guest at check-in, during the stay, or on checking out. Keep your guests happy and informed at every stage and take your vacation rental management business to new heights.

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Predefined Template Elements
Apply the predefined template elements offered by iGMS to tailor your messaging style neatly for each vacation rental property you manage.

With smart predefined template elements, you can tailor your guest communication for each vacation property that you manage. Compile check-in instructions for each vacation rental, incorporate specific information relating to a listing, such as an address or a specific checkout time, within your smart message template. Set the style and tone of your message depending on the property that you are making available to guests. Personalization is key to be successful in hospitality. This feature enables great flexibility!

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Next Features
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Manage your team up to 90% more efficiently and maintain the best customer service for your vacation rental guests.
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