How B&B Care Tackled Their Biggest Airbnb Challenges

And scaled from 9 to 120 units with the help of iGMS automation!

B&B Care has come a long way since starting out in 2015 with just nine short-term rental units. Fast forward to today, and they’ve hosted over 120,000 guests while keeping complaints to an impressive 0.03%. Behind that growth is a commitment to doing things smarter.

We caught up with the team to learn more about their journey, the milestones that stand out, and how iGMS has helped streamline their operations along the way.

Can you tell us a little about B&B Care—how and when you started, where you operate, and how your business has evolved over time?

B&B Care was founded in 2015. We started small, managing just 9 units, and steadily grew over the years. At our peak in 2019 and early 2020, we were managing 120 units. It's been a journey of continuous learning and adaptation as we've grown alongside the short-term rental industry.

What are some of the biggest milestones or achievements you’ve reached since you started?

We recently calculated that we've hosted approximately 120,000 guests across all units over the past decade. That volume alone feels like a major milestone. What we’re most proud of, however, is maintaining a 0.03% complaint rate. Delivering consistently high-quality service at that scale is, without a doubt, one of our greatest achievements.

How has your business changed or grown since partnering with iGMS?

We began using iGMS the year after launching, and it was a game-changer. Having a centralized platform to manage all the critical aspects of the business made a significant difference. It allowed us to streamline operations and focus more on growth, rather than getting stuck in the day-to-day.

What challenges or problems were you facing before using iGMS?

Before iGMS, I handled everything manually—cleaning assignments, guest communication, financial calculations—it was incredibly time-consuming. That manual workload was time I could’ve used to grow the business.

As iGMS has evolved, they've continued to release features that meet the needs of scaling businesses like ours. For example, I used to have to log into each client account individually, which slowed things down considerably. Now, with features like real-time notifications and a unified dashboard, everything I need is at my fingertips.

What specific features of iGMS have made the biggest impact on your day-to-day operations?

The continuous development of iGMS has made a real difference. Tools like the centralized dashboard and automated notifications have streamlined our workflow. I no longer need to jump between individual accounts, which saves hours every week and reduces the risk of human error.

Are there any tools or automations that have helped save you time, improve guest experience, or reduce errors?

Absolutely—iGMS has been instrumental in that regard. There’s simply no other tool like it. The automation has saved us countless hours, improved our response time with guests, and minimized operational mistakes.

How has iGMS helped you scale or improve your business overall?

iGMS has been a foundational tool in our growth. It has helped us operate more efficiently, deliver better service to our guests and clients, and scale with confidence. Without it, we wouldn’t have been able to reach the level of professionalism and consistency we’re known for today.

Ready to scale like B&B Care?