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How to Offer Airbnb "Conciergerie" Services Guests Will Love
Airbnb owners put a lot of effort into setting up and maintaining their properties. But that's not all. There are other ways to impress guests and improve guest satisfaction.
By offering concierge services, or "Airbnb conciergerie", like arranging an in-home spa session, you go beyond providing an ordinary stay. Instead of being seen as just another accommodation provider, you become a concierge specialist.
Learn how you can elevate your guests' experience by offering premium services like private chefs, wellness treatments, or personalized local experiences. This approach works well if you want to attract guests willing to pay for high-end services, even if your property isn't labeled as "luxury."
What Is Airbnb Concierge Service?
The term concierge comes from the hotel industry. A hotel concierge is a hospitality professional who provides personalized guest services and acts as a local expert. Now, we’re interested to see how it applies to the Airbnb business.
To become a true Airbnb concierge service provider, think beyond property management. You can partner with a local guide to show guests hidden gems like a neighborhood mural tour or artisanal chocolate tasting. You could also create a hassle-free experience for busy business travelers by arranging grocery delivery to their door.
Or take it a step further: organize a romantic dinner with a master chef or book a hair and makeup stylist for a special event.
In each of these examples, concierge services add extra value for guests and shift your role from a host to an experience provider. Note how this isn’t limited to luxury properties. Services like these are quickly becoming the new standard in the travel industry, and hosts who embrace them can stand out in an increasingly competitive market.
How Airbnb Concierge Services Work
In the vacation rental industry, you’ll find full-service property management companies that handle cleaning and maintenance. They can arrange cleaning services during guest turnover, guide guests through the check-in and check-out process, manage guest communication, and respond instantly to maintenance requests.
Some property managers also present themselves as providers of concierge services besides management services.
They’re often in charge of marketing too—optimizing and promoting your listing on Airbnb and other platforms, as well as compiling a comprehensive digital guidebook for guests.
In some cases, they even offer comprehensive concierge solutions that include additional lifestyle services.
While you can always hire a third-party provider, you also have the option to organize these extra services yourself.
Connect With Guests with Service Providers
Property owners will provide exceptional guest experiences if they arrange collaboration with local businesses.
One of the fastest ways to stand out as an Airbnb host is by giving guests easy access to services they didn’t even know they wanted. A tired couple checking in after a long flight? Imagine having their fridge stocked with fresh groceries from a local deli. A group of friends on a weekend getaway? Point them to the local brewery tour you’ve partnered with.
From experience, guests absolutely love when these connections feel effortless. You might not be a Michelin-star chef, but you can certainly connect your guests with one for a private in-home dinner. You may not be a masseuse, but arranging an on-demand massage shows you’re invested in your guests’ comfort.
Travelers choose short-term rentals over hotels because they want a more “local” experience. Acting as a concierge, you’re giving them the comfort of a hotel stay while keeping the unique vibe of an Airbnb property.
Services Provided by Hosts
Concierge-style hosting doesn’t always mean outsourcing additional services. As a host, you can provide some services yourself.
Offering personalized attention, like arranging a last-minute airport pickup or recommending the best spot for sunrise coffee, makes guests feel like VIPs. You don’t need a luxury property to do this. Even a cozy studio can feel like a five-star stay when it comes with thoughtful, concierge-level service.
At the heart of it, Airbnb concierge services are about blending your personal touch, local knowledge, and goodwill.
What Services and Extra Amenities Hosts Can Provide
Here are ideas a host can provide without involving outside experts:
- Laundry services.
- Grocery delivery.
- Airport transport.
- Breakfast basket (fresh bread, jam, juice, eggs from a local farm).
- Flexible check-in/out if your schedule allows.
- DIY spa basket.
- Training equipment.
And if you have expertise in a specific area, such as professional photography, you can offer your skills as a service to Airbnb guests.
Mostly, it boils down to one thing: a hospitality-oriented mindset that focuses on delighting your guests.
Benefits of Concierge Services for Hosts
Satisfying Airbnb guests' needs by introducing concierge services benefits hosts in different ways.
Stellar Guest Experience and Better Reviews
Guests notice when hosts provide high-quality services. They love when their stay feels personalized. Offering high-quality concierge services, such as arranging a private in-home massage or organizing a local food tour, makes guests more inclined to leave positive reviews.
Stand Out in a Crowded Market
The concierge services you provide are your unique selling point that makes your listing stand out among competitors. Memorable experience attracts guests to your short-term rental properties. More often than not, those guests don't mind paying top dollar to get exceptional service that they can't find in other places.
Justify Higher Nightly Rates
Concierge services allow you to offer premium add-ons without dramatically increasing operational costs. Even smaller concierge touches, like pre-arranged or regular grocery delivery, can increase perceived value and make higher nightly rates seem reasonable.
Attract Repeat Bookings
Guests who receive personalized concierge services are more likely to return. A guest who enjoys a private yoga session in your living room, a couples’ massage, or a chef-prepared breakfast may plan their next trip to stay with you again.
Services as a Feature on Airbnb
In 2025, Airbnb rolled out a new feature simply called Services. This feature offers professional, on-demand services like private chefs, massages, spa treatments, photography sessions, hair and makeup, personal training, catering, and more.
These services are vetted for quality, with prices starting at $50. Guests can book them directly in the app, whether they’re staying at an Airbnb rental or not. Anyone can apply to offer services if they meet Airbnb requirements, have relevant experience and certifications, and get approved.
How Airbnb Services Support the Concierge Model
Airbnb services mean you don't need to own rental properties to become a service provider on Airbnb. It's a clear sign that Airbnb sees concierge services as an important factor in guest satisfaction.
Even if guests can book services independently, that doesn't mean hosts should opt out of concierge services. You can still partner with local providers; perhaps you can offer better terms, develop unique offerings, or provide services yourself on Airbnb.
What Are the Most Common Airbnb Concierge Services
Some of the most common services for Airbnb travelers include:
Grocery delivery
Imagine arriving at your vacation rental and finding the fridge already stocked with fresh produce and breakfast essentials. Also, some busy professionals searching for monthly stays may prefer you organize grocery shopping for them weekly.
Catering
For larger groups or special occasions, catering can be arranged so everyone can enjoy restaurant-quality food without leaving the house. Hosts position their rental as “event-ready." If guests are celebrating a birthday or some other anniversary, you can also organize to deliver flowers with a local florist.
Private chef
For a more personal touch, some travelers book private chefs who prepare multi-course meals right in the rental's kitchen, complete with cleanup afterward. A skilled chef can make personal recommendations, suggest wines and desserts, and even contribute to a lively atmosphere at the table.
In-home spa treatments
Wellness-focused guests often choose in-home spa services. Licensed estheticians can provide facials, body scrubs, or more advanced treatments like microdermabrasion. It's perfect for wedding parties, group trips, or anyone who wants to look and feel refreshed during their vacation. Imagine a bridal group getting ready with professional facials and glowing skin before the big day, all without stepping outside their Airbnb.
Massage
Airbnb guests often want to relax and recharge during their stay, and professional massage services bring that spa-level experience right into the rental. Certified therapists can offer a range of treatments tailored to guest needs, including Swedish massage for relaxation, deep tissue for tension relief, and reflexology for overall balance.
Professional photography
How many times have you wanted to capture your trip in photography? But instead of scattered, piled-up selfies, travelers can opt for the next level—having a professional photographer capture moments with elegance and high standards. Anyone can order an influencer-level photoshoot.
Professional makeup, nail, and hair stylist services
Guests could be preparing for a major event like a wedding, attending a special dinner, or simply wanting to look their best for a professional photoshoot. By offering on-the-spot services at the Airbnb property, stylists make it easier for travelers to get ready without the stress of finding a salon, dealing with transportation, or working around tight schedules.
Personal training
Many people are sports-oriented, and training is an important part of their routine. When traveling, it's a hassle to have to stop doing your activities or search for a trainer or facility in a new city or country. This is an opportunity for yoga or fitness instructors to kick in, and they can bring equipment to the rental or organize outdoor sessions to help guests keep up with their health routines.
Pet care
If you allow pets, prepare a welcome kit for pets, with treats and equipment. You can also connect pet owners with pet sitters and dog walkers, and make a list of pet-friendly places nearby. This way you also signal to guests that you have a high regard for their pets' well-being and remind them to be respectful of your property.
How Are Airbnb Concierge Services Priced?
Concierge services open up upselling opportunities for hosts through tiered packages on Airbnb or à la carte offerings. If you provide a service yourself, such as airport transfers, grocery shopping or laundry, you can set a reasonable price that makes guests feel they are getting real value without feeling ripped off.
Airbnb Services are priced from $50 and up. If a guest books a service directly through Airbnb, the platform will charge providers a 15% fee. When working with local partners, on the other hand, you can arrange a commission for your recommendations and for bringing customers to their business.
By collaborating directly with local partners, hosts can create win-win arrangements where guests get high-quality services, hosts earn a commission, and service providers still receive fair compensation for their work while avoiding Airbnb fees.
Smart Strategies for Hosts to Add Value
If you want to provide a five-star hotel experience to your guests, think of these strategies:
Define what your ideal guests want
Start by thinking about who stays at your place most often. A family with kids may value grocery delivery and babysitting services, while business travelers might appreciate a same-day laundry pickup or reliable airport transfers.
Build local partnerships
Team up with local tour operators, restaurants, or wellness providers. For example, partner with a nearby spa for in-home treatments or with a bakery to deliver fresh breakfast baskets. Guests love authentic local touches.
Leverage Airbnb Service
With Airbnb's new Services feature, you can connect guests to vetted pros like chefs, photographers, or massage therapists directly through the app. This saves you the headache of sourcing providers yourself. While convenient for busy hosts, this means Airbnb gets the commission instead of you earning it through direct partnerships.
Upsell strategically
Offer simple add-ons at booking or during a guest’s stay. For instance, “Would you like the fridge stocked with local wines or grocery delivery?” or “Want to book a private yoga class in the garden?”. With iGMS, you can set up automatic messages with these recommendations for guests.
Gather guest feedback
After check-out, ask guests what service they enjoyed most, or what they wished you had offered. Guest feedback keeps your services relevant and profitable.
Use tech tools
Tools like iGMS, a property management platform for Airbnb hosts with a user-friendly mobile app, can be very handy. Besides automating messages, which allows you to upsell guests on services, using a tool like this will streamline many routine tasks and improve your chances of earning great reviews.
Key Takeaways on Concierge Offerings
Once, concierge services were linked to luxury. Now, Airbnb concierge services are an added benefit for anyone running a short-term rental business. Private chefs, in-home spa treatments, photography sessions, or curated local experiences based on your property's location create value and memorable stays.
Hosts can provide services themselves, partner with local businesses, or leverage Airbnb Services to access vetted professionals.
About the Author
Zorica Milinkovic is a B2B SaaS writer who is passionate about psychology, marketing, and, when inspiration strikes, cooking. You can find her on LinkedIn.
