There might be situations when hosts would need to cancel a reservation like: a mutually agreed cancellation, a guest wouldn’t comply with the house rules (e.g. asking to bring a pet or have parties when not allowed), unexpected personal circumstances etc. Here is how to deal with cancellations of reservations and inquiries.
Can I cancel a confirmed reservation via the iGMS dashboard?
No, you can cancel a reservation via the Airbnb/Vrbo/HomeAway’s dashboard only. You should keep in mind that when a cancellation is initiated by the host, fees may be applied. Check the Airbnb and Vrbo/HomeAway Cancellation Policies to learn more about the specifics of the procedure and the cancellation fee.
Can I cancel or decline an inquiry?
Yes. When a prospective guest sends an inquiry about your property, you may check their account and if you don’t find them trustworthy, decline the inquiry. For example, when a guest has not received enough positive reviews.
If canceling a reservation is only possible via Airbnb/HomeAway, you can always decline an inquiry using the iGMS Inbox. To do this:
- Choose a potential guest in the Inquiry tab in the Inbox
- Click on Tell *guest’s name* your listing is unavailable and write an optional message for them. Alternatively, you can create and set up an automated template that will be sent upon cancellation.
Note: Currently, you can cancel Airbnb inquiries only.
In case you have any questions on how to cancel a reservation, please contact our Customer Experience team via firstname.lastname@example.org.