Yet, it is also likely that all hosts will face a more serious problem at least once in their careers. When that happens, reaching out to Airbnb customer care directly is the best and most effective option.
To avoid any confusion, we’ve created a comprehensive Airbnb customer service guide. This guide is an info sheet that holds all the relevant information on how to contact Airbnb.
The main way to contact Airbnb Support is via their website.
After logging in, go to the Help Center, scroll down and click on the Contact Us button.
The prompt will ask you to describe your issue in a few sentences so your message can be forwarded to the correct department. There is also a live chat option that enables you to communicate with customer service representatives in real-time.
Customers and guests frequently seek direct phone lines whenever they come across an issue. Calling Airbnb via phone is likely to resolve the issue faster than going the digital route. Company inboxes are always brimming with requests and inquiries, so email isn’t always the quickest way to reach out.
As of April 2022, Airbnb has 20 offices on five continents, each of which has a dedicated phone number. When contacting Airbnb’s customer service, you should always use a verified phone number.
Here are some tips for communicating with a customer service rep:
1-855-424-7262 is the best toll-free customer support phone number for US residents. It is also available 24 hours.
Another number we recommend calling is 1-415-800-5959 (San Francisco). Below, you’ll find the list of all international Airbnb phone numbers:
Although contacting Airbnb via phone can be the fastest way of reaching customer service, some things can’t be done over the phone. But, let’s talk about what we can resolve via phone first:
Some issues or steps might need more communication. Namely, you might need to scan or upload certain documents for claims or receiving funds.
Customer service won’t be able to help if a conflict between guests and hosts isn’t in breach of any Airbnb rules or regulations. That means that they won’t be able to issue a refund or other forms of compensation. Instead, guests and hosts will have to find a solution on their own without involving Airbnb.
Some people prefer communicating with customer service through emails. This option is especially attractive because you don’t have to pay a service fee. While you might have to wait longer to receive a response, at least you won’t have to think about whether you’re going to be charged a long-distance call fee.
You can reach out to the company at any of the three addresses mentioned below:
Also, you can contact Aisling Hassel, Global Head of Customer Experience at email@example.com.
Lastly, if you ever need to contact the CEO of Airbnb, Brian Chesky, directly, you can use the following email address: firstname.lastname@example.org.
Bear in mind, though, that the company usually responds to emails within a couple of days. In case your inquiry is urgent, it might be better to contact them via phone.
In recent years, thanks to the ever-rising popularity of social media networks, many companies have started using them to communicate with customers actively. The most common channels include Facebook, Instagram, and Twitter. Here are the ones managed by Airbnb:
Due to high engagement, Airbnb is particularly active on Twitter. If you require a semi-urgent company response, then contacting them through Twitter is your best bet. Here’s how to do it:
If your problem doesn’t require a direct Airbnb interference, another great option is to seek solutions through hosting forums and Facebook groups. This can be an outstanding source of information because it has a community vibe.
A lot of hosts and property managers are more than eager to share their experience and give some tips or advice. You can find a wide variety of forums by performing a quick Google search. Here are two well-known forums in the Airbnb hosting and property management community:
Facebook also has a wide variety of groups that have thousands of users. Both forums and groups are pretty active, so you are likely to receive an immediate response from members.
However, when posting anything in either groups or forums, make sure to read the guidelines first. Some require a specific inquiry format which all users should stick to. Otherwise, your post might be deleted.
Hosts are well-aware of the fact that sooner rather than later, they will have to contact Airbnb customer service. The list of potential issues is endless, ranging from basic account inquiries to reporting issues with guests. Luckily, Airbnb has provided its community with a considerable set of communication options, enabling everyone to receive answers as soon as possible. Just make sure to follow this guide on how to contact Airbnb, and you’ll be good-to-go.
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