Smart Messaging
Find out how to nail guest communication with built-in templates, triggered messaging and custom settings.
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How Does My iGMS Inbox Work?
Learn how to work with iGMS inbox. Using of iGMS inbox will make your communication with guests easier and will essentially save your time! -
How Do I Create And Use Message Templates?
Templates significantly reduce the time you spend on guest communication. If you have multiple upcoming reservations, constant check-ins and checkouts,... -
How to Automate Your Messages
Once you have set up your templates, it’s time to automate them. In just a few clicks you can set... -
How to Send a Special Offer to a Guest?
A special offer is a unique iGMS feature allowing you to personalize your guests’ experience by sending them discounts and... -
How to Alter a Confirmed Reservation?
Travelling doesn’t always go as planned and sometimes guests have to deal with unexpected changes like: timing, someone joining the... -
How to Cancel a Reservation/Inquiry
There might be situations when hosts would need to cancel a reservation like: a mutually agreed cancellation, a guest wouldn’t... -
How to Use Triggers for Message Automation
In this article, we will look at all the smart triggers and the situations in which you can use them...
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Customer experience team is available online:
Monday - Friday | 24h
Saturday - Sunday: 9:00 a.m. - 5:00 p.m. (EST)