Air Concierge & Vacation Rental Software. How iGMS Supports Airbnb Hosts

Read an in-depth case study between iGMS and Air Concierge, vacation rental management company.

This is to delve deeper into the development of the iGMS relationship with Vacation Rental Management Company, Air Concierge – all the way from where it began to where we are now.

At iGMS Vacation Rental Software we have been enjoying success story after success story, and one of our newest collaborations is no different. Streamlined partnership working with local property managers in the sub-economy of the Airbnb space is central to our ethos, and we are happy to operate alongside other players in the sector – as the vacation rental market continues expanding worldwide.

About The Customer

AirConsierge LOGO

Air Concierge is a vacation rental management company that was established in 2012 and forms part of a community marketplace where homeowners with vacation rental properties – without the time or capacity to manage them – can turn for help.

The company currently operates across six cities in the US, namely: San Diego, San Francisco, Los Angeles, Orange County, Palm Springs and Lake Tahoe.

This is part of what Air Concierge offer customers – the possibility of staying connected without the excess work involved in managing their properties on their own.

iGMS Supports Airbnb Hosts


At Air Concierge, the focus is to convert a room or rooms in a customer’s home or second home, into a vacation rental space that generates maximum profit – all while maintaining an efficient and flawless rental process. The efficiency of service is achieved in numerous ways through the company’s extensive offering of services, some of which include: listing the property on multiple online platforms, dealing with contracts, deposits and the collection of fees, and optimizing listings to achieve high-ranking search engine positions. In addition to this, the company offers useful practical services such as on-site maintenance and restocking kitchens and bathrooms. These practical offerings and the desire to increase customer profits are of key importance to Air Concierge.

The Challenge for Air Concierge

Air Concierge

The growth in portfolio numbers was incredibly positive for Air Concierge, the challenge of clients not wishing to transition their accounts to the Air Concierge Profile became a significant one. To attempt to resolve this Air Concierge began managing the property profiles for these specific clients – accessing numerous individual accounts manually and creating a larger than manageable workload due to multiple logins and resulting time delays. Air Concierge wanted to find a company or software able to ease the workload and streamline the company’s inner processes – while allowing them to focus on other priorities. The search brought up iGMSs’ details straight away. The issues faced by Air Concierge were about to be resolved in an instant.

 iGMS Vacation Rental Software: The Solution for Air Concierge

iGMS Vacation Rental Software: Solution for Air Concierge

iGMS is a Cloud-based vacation rental software that is designed specifically to assist Airbnb property managers’ to handle multiple Airbnb accounts – a perfect solution for Air Concierge. The iGMS solution – the only vacation rental software supporting multiple Airbnb accounts available on the market – enables customers to connect as many Airbnb profiles as they require, avoiding the need to log in and out each time. The single application, that removes time-consuming processes, creates maximum efficiency for multiple account holders.

multiple Airbnb accounts

The success of iGMS and its offering cannot be denied, with numbers of managed accounts growing at a fast rate. The company’s CEO and Co-Founder Ivan Levchenko, explains: “With a presence in 49 countries and global listings in excess of 3000, we feel confident that this year’s success and the quality of our remote services will fuel continued growth in 2017”.

With iGMS you will be able to perform a number of functions in one place to include, receiving popup notifications, accessing and utilizing pattern template responses, leaving to-do notes to communicate with your team, and scheduling cleaners to access the property at a convenient time pre or post guest arrival. And importantly for Air Concierge, iGMS vacation rental software also offers clients a multi-calendar dashboard, the ability to access and read incoming mail in one central inbox (combining all inboxes), access to one phone number per Airbnb listing, and the capability to automate your vacation rental business with additional powerful Airbnb management tools. The iGMS team is continually working on developing and improving software for clients so that they offer cutting-edge solutions across the board – something it believes will set it apart as a multi-account management software of choice.

The Impact on Business: What Does This Mean for Air Concierge?

It is clear that the features offered by iGMS vacation rental software take a headache out of handling multiple accounts and the savings, in terms of time and therefore money, are significant. For property manager Air Concierge this removes a heavy burden from its working schedule – freeing up time for the company to continue to maximize its own numbers of listings, and to help numerous Airbnb hosts’ implement marketing strategies – enhancing pricing and guest experiences.

The iGMS multi chat function allows for a centralized exchange of conversations that make the overall experience much easier to view, monitor and control. The Single Inbox feature has been a real hit with clients, with all guest threads available in one thread. This makes the location of messages, regardless of which account they are from, very straightforward. It is possible for team members to be invited to view real-time communications with guests – creating ultimate transparency.

The iGMS multi chat function


The collaboration between iGMS and Air Concierge has been a successful one and iGMS looks forward to expanding the range and adaptability of their offering as the software develops and grows in diversity. It seems that Air Concierge is keenly anticipating any new features iGMS vacation rental software has to offer in the future – which aims to create ongoing and sustainable efficiency in the vacation property rental space.

In an encouraging statement by Delmonte, he says: ‘I’m completely satisfied with iGMS Vacation Rental Software and their support team, who is always available for any questions or problems. I’m also looking forward to seeing the new features they will be adding.”

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